Job Description
Roles and Responsibilities
Dear Candidate,Bankedge Academyis a leader and prestigious training academy in India exclusively focusing on banking and finance verticals, we have successfully placed 35000+ candidates since 2014 with our 50+ centers across India. Our focus is on training our candidates empowering them to become job ready professionals and support them with banking & finance jobs.
To be successful in this field, you should strive to build good communication skills, computer skills, learn advance excel, typing, banking & finance domain knowledge, positive attitude, good CIBIL score, good dressing sense etc.
Students are also advised to pay their EMIs on time and maintain healthy CIBIL score to pass the BACKGROUND VERIFICATION CHECK necessary to get the JOB OFFER & APPOINTMENT LETTERS from the hiring companies.
Phones Officer engages with Banks customers and prospects, virtually, through the inbound contact Centre to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.
About
Key Responsibilities:-
• Be the best for our customers by
- Displaying complete onus to customers’ queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
• Ensure process efficiency and effectiveness by
Optimal qualification for success on the job is:
• Graduate or Post graduate from a recognized institution.
• 0- 5 years relevant role in voice customer service.
About
About the Role:-
The Officer role is focused on rendering services to Banks customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.
The Officer role is focused on rendering services to Banks customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.
Shift Timing:- 24/7 rotational shifts and week offs. For female employees from 6:30 am to 9:30 pm rotational shifts.
Key Responsibilities:-
• Be the best for our customers by
- Displaying complete onus to customers’ queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
• Ensure process efficiency and effectiveness by
- Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
• Cross-sell / upsell set products like
- Loans and mortgages
• Ensure process efficiency and effectiveness by
- Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
• Cross-sell / upsell set products like
- Loans and mortgages
- Priority / elite accounts
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
• Cross-sell / upsell set products like
- Loans and mortgages
- Priority / elite accounts Be the best for our customers by
- Displaying complete onus to customers’ queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
- Displaying complete onus to customers’ queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
• Ensure process efficiency and effectiveness by
- Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
• Cross-sell / upsell set products like
- Loans and mortgages
- Priority / elite accounts
Qualifications:-
Optimal qualification for success on the job is:
• Graduate or Post graduate from a recognized institution.
• 0- 5 years relevant role in voice customer service.
Role Proficiencies:-
For successful execution of the job, the candidate should possess the following:
• Proficiency in systems related to Banking transactions and services.
• Good communication skills in both English and local language.
• Excellent lead generation and conversion skill.
• Ability to handle pressure and meet deadlines.
• Ability to successfully work as a part of a team.
• High sales orientation to meet the sales targets consistently.
• Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
• Good communication skills in both English and local language.
• Excellent lead generation and conversion skill.
• Ability to handle pressure and meet deadlines.
• Ability to successfully work as a part of a team.
• High sales orientation to meet the sales targets consistently.
• Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
Key Skills
Education
UG:Any Graduate
PG:Any Postgraduate
Company Profile
Teachsmart Global Learning Solutions
Dear Candidate,
Bankedge Academyis a leader and prestigious training academy in India exclusively focusing on banking and finance verticals, we have successfully placed 35000+ candidates since 2014 with our 50+ centers across India. Our focus is on training our candidates empowering them to become job ready professionals and support them with banking & finance jobs.
To be successful in this field, you should strive to build good communication skills, computer skills, learn advance excel, typing, banking & finance domain knowledge, positive attitude, good CIBIL score, good dressing sense etc.
Students are also advised to pay their EMIs on time and maintain healthy CIBIL score to pass the BACKGROUND VERIFICATION CHECK necessary to get the JOB OFFER & APPOINTMENT LETTERS from the hiring companies.
Bankedge Academyis a leader and prestigious training academy in India exclusively focusing on banking and finance verticals, we have successfully placed 35000+ candidates since 2014 with our 50+ centers across India. Our focus is on training our candidates empowering them to become job ready professionals and support them with banking & finance jobs.
To be successful in this field, you should strive to build good communication skills, computer skills, learn advance excel, typing, banking & finance domain knowledge, positive attitude, good CIBIL score, good dressing sense etc.
Students are also advised to pay their EMIs on time and maintain healthy CIBIL score to pass the BACKGROUND VERIFICATION CHECK necessary to get the JOB OFFER & APPOINTMENT LETTERS from the hiring companies.
https://bankedge.in/about-us/
Company Info
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View Contact Details+
Recruiter Name:Vedika Singh
Contact Company:Teachsmart Global Learning Solutions
Telephone:7400192270
Website:http://careers.bankedge.in
Salary:
2.25-3.5 Lacs P.A.
Industry:
Department:
Role Category:
BFSI, Investments & Trading - Other
Role:
BFSI, Investments & Trading - Other
Employment Type:
Full Time, Permanent