Top Bank Hiring For Officers at PAN India Level

From 0 to 5 year(s) of experience
₹ 2.25-3.5 Lacs P.A.

Job Description

Roles and Responsibilities

Dear Candidate,

Bankedge Academy
is a leader and prestigious training academy in India exclusively focusing on banking and finance verticals, we have successfully placed 35000+ candidates since 2014 with our 50+ centers across India. Our focus is on training our candidates empowering them to become job ready professionals and support them with banking & finance jobs.

To be successful in this field, you should strive to build good communication skills, computer skills, learn advance excel, typing, banking & finance domain knowledge, positive attitude, good CIBIL score, good dressing sense etc.
Students are also advised to pay their EMIs on time and maintain healthy CIBIL score to pass the BACKGROUND VERIFICATION CHECK necessary to get the JOB OFFER & APPOINTMENT LETTERS from the hiring companies.

Phones Officer engages with Banks customers and prospects, virtually, through the inbound contact Centre to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.
About

About the Role:-
The Officer role is focused on rendering services to Banks customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.

Shift Timing:- 24/7 rotational shifts and week offs. For female employees from 6:30 am to 9:30 pm rotational shifts.

Key Responsibilities:-

• Be the best for our customers by

- Displaying complete onus to customers’ queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

• Ensure process efficiency and effectiveness by

- Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time

• Cross-sell / upsell set products like

- Loans and mortgages
- Priority / elite accounts Be the best for our customers by
- Displaying complete onus to customers’ queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

• Ensure process efficiency and effectiveness by

- Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time

• Cross-sell / upsell set products like

- Loans and mortgages
- Priority / elite accounts

Qualifications:-

Optimal qualification for success on the job is:

• Graduate or Post graduate from a recognized institution.
• 0- 5 years relevant role in voice customer service.

Role Proficiencies:-

For successful execution of the job, the candidate should possess the following:

• Proficiency in systems related to Banking transactions and services.
• Good communication skills in both English and local language.
• Excellent lead generation and conversion skill.
• Ability to handle pressure and meet deadlines.
• Ability to successfully work as a part of a team.
• High sales orientation to meet the sales targets consistently.
• Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.



Education

UG:Any Graduate

PG:Any Postgraduate

Company Profile

Teachsmart Global Learning Solutions

Dear Candidate,

Bankedge Academy
is a leader and prestigious training academy in India exclusively focusing on banking and finance verticals, we have successfully placed 35000+ candidates since 2014 with our 50+ centers across India. Our focus is on training our candidates empowering them to become job ready professionals and support them with banking & finance jobs.
To be successful in this field, you should strive to build good communication skills, computer skills, learn advance excel, typing, banking & finance domain knowledge, positive attitude, good CIBIL score, good dressing sense etc.
Students are also advised to pay their EMIs on time and maintain healthy CIBIL score to pass the BACKGROUND VERIFICATION CHECK necessary to get the JOB OFFER & APPOINTMENT LETTERS from the hiring companies. 


https://bankedge.in/about-us/
Company Info
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View Contact Details+

Recruiter Name:Vedika Singh

Contact Company:Teachsmart Global Learning Solutions

Telephone:7400192270

Website:http://careers.bankedge.in

Salary:

2.25-3.5 Lacs P.A.

Industry:

Banking

Role Category:

BFSI, Investments & Trading - Other

Role:

BFSI, Investments & Trading - Other

Employment Type:

Full Time, Permanent