From 0 to 1 year(s) of experience
₹ 2-2.5 Lacs P.A.

Job Description

Roles and Responsibilities

Profile (Junior Relationship Executive / Customer Care Executive)


Muthoot Finance Ltd., the flagship Company of the Group, with strong fundamentals, is a proactive Non-Banking Finance Company (NBFC) registered with the Reserve Bank of India. Muthoot Financeis a mass provider of finance in the form of gold and other loans with over 3600 branches pan India and an average of 40,000 customers a day.
At Muthoot FinanceLtd., the products are specifically planned & designed to serve customers who are unable to access mainstream commercial banks. This unique structure is a result of decades of research and experience in the company's rural strongholds. This also allows the company to provide quick and customized finance options and investment products.
We believe in three parameters when it comes to financial services delivery, i.e. PEOPLE, PROCESS & TECHNOLOGY. Heavy investments have been made in these three parameters, and we expect these would propel our progress as a global retail financial conglomerate.


Ensuring submission of daily work plan to senior every morning.
Effective lobby management i.e. Responsible to attending walk -in clients at Branches.
Extending courteous support to all walk-in customers and educating them about the product & services company offers.
Responsible for accepting & appraising gold jewellerys as per company norms.
Ensuring proper Verification & Valuation of Collateral Securities and Documents.
Appraise availability of cash position at the Branch/Bank and inform the requirements to the Manager. Verification of daily cash balance, Fund management, bank account operations and bank reconciliation to be exclusively monitored by the Branch Manager.
Effective handling of software i.e. CBS/ CRM and ensuring all KYC entries in the same.
Responsible for processing/ documentations of Loans & other financial services.
Responsible for cross selling of all products and achieving of individual & branch targets.
Responsible for conducting field visits and meeting corporate customers for business development.
Responsible for ATM monitoring & functioning if the same is attached to the branch.
Ensuring following of all procedures & policies as per laid down by the organization.
Ensuring TAT in handling emails, Co-ordination with Regional & Corporate Offices and all other day-to-day Administrative activities.
Coordination with various Banks & preparation of BRS.
Responsible for completion of all Accounts related works in the branch.
Maintenance of Important formats & documents like Gold Loan/ Vault/Key Movement/ CIT/GIT Register/ Safe Custody / Bond Delivery/Packet Movement/Token Lost.
Responsible for removing of audit objections and irregularities.
Responsible for safe guarding Cash, Gold and other valuables in the branch
Efficiency in conducting supervisory duties when and if required as per the Branch Managers guidelines.
Responsible to maintain up-keep of the branch and ensure confidential in all dealings.
Responsible for tele-calling customers for following up on interest collection regularly.
Responsible for winning back old customers and ensuring that customer portfolio of the branch is maintained and enhanced


Ensuring submission of daily work plan to senior every morning.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism.
Generate business and leads for new loans from new customers through the below mentioned activities:-
Handle branch walk-ins for business generation.
Generate referrals through existing customer base and walk-ins.
Meetings with HNI, corporate and institutional clients to promote gold loan proposition.
Get involved in branch catchments area combing activities, out-bound sales calls and neighborhood marketing
To handle customer requests and complaints and take it to closure.
Understand the need of the customer and cross sell other products accordingly.
Generate business and leads for other products like insurance, NCDs,gold coin and Money transfer
Enter meetings, leads, conversions self-sourced and referred leads) in play book/CRM daily
Ensure follow up and sales closure for leads generated.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Conducting outbound marketing activities to ensure continuous Walk-In the branches.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Ensuring that the company delivers the highest standards of service to all customers.
Provide information to customers regarding the company new offerings & new schemes.
Analyze the needs of customer and cross sell company product & services accordingly.
Assist in identifying opportunities within accounts; improve client retention through strong customer focus and attention.
Accurately document all customer interactions in a case tracking database.
Ensuring transparency in all dealings with customers
Maintaining discipline & decorum in dealing with clients & customers.



UG:Any Graduate

PG:Any Postgraduate

Doctorate:Doctorate Not Required

Company Profile

Company Info
View Contact Details+

Recruiter Name:Vedika Singh

Contact Company:BANKEDGE




2-2.5 Lacs P.A.



Role Category:

Customer Success, Service & Operations - Other


Customer Service

Employment Type:

Full Time, Permanent