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0 - 1 YearsBengaluru

Posted: 6 days ago

Job Description


Overall Goal
To work in an error free environment and ensure that all the processes laid by the bank are followed properly without any deviations under the guidance and supervision of the Teller Authorizer and Branch Manager.
To ensure satisfactory audit in operational parameters at teller counter of the branch.
To provide the customers best in class customer services to bank customers
Assisting the branch in meeting their targets by generating leads for various liability products and asset products etc of our bank.
Key Result / Responsibility Areas:
Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors.
Cash balancing and Cash bundling at EOD.
Processing of Retail Forex transactions / Gold sales/Pre Paid Cards / Multi Currency cards.
Processing requests for Issuance of DD/ MC within prescribed TAT.
Processing funds transfer requests at branch.
Processing of Salary Uploads for corporates
Custodian for teller vault.
Managing Clearing activities (Preparing Annexures / dispatching the cheques in clearing at centralized locations)
Posting of inward clearing cheques at Non centralized locations.
Processing of RTGS / NEFT Transactions prior Cut off timings.
Custodian of ATM / Replenishment of cash at lites ATM.
Maintaining the registers at Teller Counter i.e Vault register , Vault Content register , 10 Lacs and above register, TOD register , GL 209 register , Cheque return register , Counter stock register etc as applicable to tellers.
Indent of required stationery for branch.
Preparation of batch ticket for vouchers at EOD.
Filling the records at EOD.
Processing of vendor bills / utility bills at branch.
Periodic exchange of keys lodged with other branch
Obtaining Pan Card copy / Form 60/61 from customer and updating in Utility
Obtaining necessary details to be updated in UAS Alerts.
Handling Cheque returns at branch
Maintain the records for expense vouchers/ payments to vendors/ reimbursement to staff.
Printing & checking of EOD reports (BJR/ Instruments issued/ EOD cash position etc.)
Printing and filing of UBS interface reports( BA Reports)
Coordinate for binding of records/ sending the same to the vendor on regular intervals.
Inputting records in RMS application for records to be offloaded to vendor
To generate CA Leads from cheque deposits / NEFT / RTGS transactions done at branch
To ensure Teller Area / Table tops is kept clean at all times
To ensure adequate stationery at customer lobby ( Cash deposit slips / NEFT / RTGS / DD requisition.
To call customers and seek confirmation for cash withdrawals in new accounts for more than Rs 5 Lakhs in CA and Rs 1 Lakh in SB
To report any excess or shortage of cash to the BM and CH the same day and not to conceal such lapses at any cost
To achieve sales targets set
Daily Updation LTR (Large Transaction Reporting System) of Non Manage customer in system.
Lead generation across product range thru walk-in and followup
Any other job / task assigned by supervisor from time to time
Detection of Counterfeit currency at branch
Checking of instruments under UV lamps as per process and guidelines.
Time to time reporting to zonal office as needed
ST 43 calling for inward cheque return.
Online processing of all demat transactions and compliance.
Identification and reduction of high cash transacting in customers account
o Maintaining profilers of all high cash transacting accounts
o STR Filing for suspicious transactions in customer account
o Educating / migrating the customers on Direct banking facilities available online
o Improving customer banding by cross sell of products
All high cash transacting Band 1 & 2 accounts to be marked with a low severity memo, to ensure that cash transactions are not allowed. Such customers to be directed to the BM based on f4 hotkey details.
Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of AQB etc.
Mules transactions in customer account
Obtaining customer letter / ensuring PAN updation for all Cash transactions amounting to Rs.10 Lacs and above
Generation and checking of ST 035 report (Outward cheques posted for the day).

Salary: INR 1,50,000 P.A.
Industry: Banking / Financial Services / Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Employment Type: Permanent Job, Full Time

Company Profile

The Retail Training Academy- banking & Finance
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Contact Details

Contact Company:BANKEDGE